South Africa Sun - Our Business Terms & Conditions

Contract
A contract begins when both parties agree on holiday arrangements and give payment details for confirmation procedures to begin.

Consumer Protection
The air holidays and flights provided by South Africa Sun are ATOL protected by the Civil Aviation Authority. Our ATOL number is T9157. ATOL protection extends to customers who book a package including flights and pay in the United Kingdom. Click on the ATOL logo in the foot of the page if you would like more information.

Cancellation Policy
All hotels have cancellation clauses and we will specify the cancellation terms of each hotel used. Once the terms are disclosed, the holidaymaker will adhere to those policies. South Africa Sun bears no responsibility for any costs incurred by cancellations after bookings have been confirmed.

Substitution
We reserve the right to substitute any property that is not available with either comparable or higher standard accommodation.

Deposit
The full cost of any flights are charged at the time of the booking. A detailed invoice will then be sent to you requiring a non-refundable deposit of 25% of the balance. The balance will be due 60 days prior to departure. If your booking is made within 60 days of departure, payment in full is required upon booking.

Travel Insurance
We strongly urge our customers to take out travel insurance at the time of booking to cover any cancellation costs due to unforeseen circumstances. South Africa Sun is happy to quote for insurance.

Calculation of Bills
All hotels charge in Rand. (South African Currency). The Rand fluctuates daily and the bill will be converted from Rand to Pounds twice. Once when the original booking occurs to give you an estimate of what the total bill will be. The second time will be 70 days prior to departure when the balance is due. At this time, the total bill is recalculated and the total amount due will be determined. We will then subtract the deposit paid and send an invoice that will be due upon receipt. This is the balance due 60 days prior to departure.

Payment
After the final invoice is sent out, payment is due upon receipt. If payment is not received, the deposit is forfeited and holiday is considered to be cancelled and the accommodation providers, car rental companies and any airline companies will be duly notified. Any monies due as a result of this cancellation will be the responsibility of the customer.

Credit Cards
We accept payment using all major credit card. For Visa and Mastercard we charge a 2% service charge and for American Express a 3% service charge. For Switch /Maestro, personal cheques and bank transfers (often now a service provided by internet and telephone banking) no service charge is levied

South Africa Sun - Our Business Terms & Conditions

South Africa Holidays